|
Have a question about ordering?
Or just have a question for ChinaGrabber.com? Read the FAQ / Policy Page below.
For Custom Wholesale Quotes / Drop Ship program information / Order Status, Please email us. NOTE: we now enter your tracking information into your account - login to ChinaGrabber to view your USPS.com or HongkongPost.com tracking number and order status. It takes around 4-5 days from date you ordered for tracking information to be updated.
ChinaGrabber.Com Electronics Wholesale FAQ / Policy Section:
Q: Do you ship to the UK, Europe, Australia and New Zealand?
A: Yes, we do! We ship worldwide and prices on site include all shipping costs; ChinaGrabber is not an importer so buyer is responsible for any duties / import taxes - Please write us if you are from a non-US country a tell us how you would like package declared.
Q: Are prices on the Site in US Dollars?
A: Yes, Prices are in USD. If you are a non-USA customer we can only accept payment from a verified Paypal account; do not try checking out using a credit card not from the USA - your order will be declined.
Alternately, email us for bank wire details (take 5% off due to saved paypal transaction fees). ALL products on site have free shipping worldwide!
Q: Do you have 1-3 day shipping?
A: No. If your order is retail, your Package should arrive in 8-14 days on average (excluding International/ Chinese holidays). Wholesale orders (5pcs or more) ship from China and take 7-9 days on average.
Q: Are the prices listed for the whole lot or per piece?
A: Prices shown are per piece/ per unit. Minimum Order Quantities (MOQ) are built into the cart. The prices on the site are the Per Unit price / Per Piece price including shipping. Once you add the lot to your cart, the total lot amount will be shown. We have added 10pc / 20pc / 30pc lot categories and product numbers for easy ordering.
Q: I wanted a 30 piece lot, but wanted to mix up the colors. Can I mix colors?
A: Yes, you can mix colors in a multi-color lot. During Checkout, just write note in the "order notes" section. For example, you can write "15 white, 15 black, 5 Gold."
Q: Do you Dropship?
A: Yes, We Do. Please email us your online store address so we can verify you. Also, you will need to verify your paypal account. Enter customers address and in order notes write "drop ship" order. Or you can send us a bank wire and we can stock and ship for you as your orders come in (save 5%). We do not drop ship for credit card holders as we can only ship to your verified billing address.
Q: Which bank do I wire to? What is your Account Information?
A: You can take 5% off and wire the remainder. Please send us an email if you would like this option and we will send you bank information.
Q: Return Policy?
A: Return / Repair Policy;ALL SALES Final. Please do your research and ask any questions Before purchasing if not sure.
Products and product accessories come with a 1 month functional warranty, 3 month manufacturer's warranty. We are not the manufacturer but we are a sourcing company. All Sales Final so please make sure to email us and ask us any questions before placing your order.
IMPORTANT: In the event that product needs to be repaired, buyer pays for shipping back to ChinaGrabber manufacturer in China and we re-ship new units or we repair the units depending on the condition of items sent to us. Please inspect and test all merchandise upon receipt.
"Damaged" Products: Any "Dismantled," "marked on," or "visibly defaced" product by the customer will VOID all warranties. Also, for Mp3 Mp4 players please DO NOT FLASH firmware upgrades even if player may come with firmware update software / programs. Reformatting a player (click on link)can help re-set a player with error message.
Q: Do you ship to the UK, Europe, Canada, or Non-US countries?
A: Yes, we ship international orders - Shipping is included worldwide. Make sure when you register on ChinaGrabber.com that you register as an "Int'l Customer." Otherwise, it will not allow you to enter your correct State/ Province.
Q: Do you have a reseller's program?
A: Yes, we do. You can try our wholesale lots out first or email us for a custom quote if you have a larger order requirement.
We recommend you try a 10pc Wholesale Electronics / Phone lot first then move up from there!
REMEBER - Please log into your account to view your tracking number, if you still need to contact us regarding an order placed then Email Us.
Make sure to use a descriptive email heading / title as we get hundreds of emails every day! Remember to join our MAILING LIST for updates on wholesale specials.
Your Continued Support is greatly appreciated!
ChinaGrabber.com Team
|